Last updated: 2026-06-25
These Terms of Service ("Terms") govern your access to and use of the TenderWise platform, website, and related services (collectively, the "Service"). By registering for, accessing, or using the Service, you agree to be bound by these Terms and all terms incorporated by reference.
If you are entering into these Terms on behalf of an organisation (e.g., a company, close corporation, or trust), you represent and warrant that you have the authority to bind that organisation to these Terms. In that case, "you" and "your" will refer to that organisation.
If you do not agree to these Terms, you must not access or use the Service.
To use the Service, you represent and warrant that:
You must maintain the confidentiality of your account credentials and are fully responsible for all activities that occur under your account. You agree to notify us immediately of any unauthorised access or use. We are not liable for any loss or damage arising from your failure to safeguard your credentials.
The TenderWise platform provides a centralised service for discovering, tracking, and managing tender and RFQ opportunities relevant to South African SMEs. Features include:
We reserve the right to modify, suspend, or discontinue any feature of the Service at any time with reasonable notice. Features may change as the platform evolves, and we are not obligated to maintain any particular feature.
Free accounts provide limited access to the Service, including a restricted number of tender views, basic search filters, and limited alerts. We reserve the right to modify free account features at any time.
Paid subscriptions ("Pro" or other named plans) provide access to additional features including unlimited tender views, full tender document access, advanced analytics, priority support, and AI-generated summaries. Subscription fees, billing cycles, and included features are described on our pricing page and are incorporated into these Terms.
Subscription fees are billed in advance on a monthly or annual basis, as selected during registration. All fees are exclusive of VAT and any applicable taxes, which will be added at the prevailing rate. Payment is processed through our third-party payment processors (Yoco, PayFast, or similar). By providing payment information, you authorise us to charge the applicable fees using your chosen payment method.
Subscriptions automatically renew at the end of each billing period unless cancelled at least 48 hours before the renewal date. You may cancel auto-renewal at any time through your account settings or by contacting us. Cancellation takes effect at the end of the current billing period.
We may change subscription fees with 30 days' prior notice. Fee changes take effect at the start of the next billing period. If you do not agree to the fee change, you may cancel your subscription before the change takes effect.
Refund requests must be submitted within 7 calendar days of the first paid subscription charge. Charges older than 7 calendar days are generally non-refundable. You may cancel your subscription at any time to prevent future charges. For full details, see our Refund Policy at /refunds.
You agree not to misuse the Service. Prohibited activities include:
We reserve the right to investigate and take appropriate action against any violation of this section, including suspending or terminating your account.
You retain all ownership rights and intellectual property rights in the content you upload, submit, or store on the Service ("User Content"). We do not claim ownership of your User Content.
By submitting User Content to the Service, you grant us a non-exclusive, royalty-free, worldwide, sub-licensable licence to use, reproduce, process, adapt, modify, publish, transmit, and display your User Content solely for the purpose of providing, operating, improving, and promoting the Service. This licence ends when you delete your User Content or close your account, except where retention is required for legal or operational purposes.
You represent and warrant that: (a) you own or have the necessary licences and permissions to submit your User Content; (b) your User Content does not infringe the intellectual property rights, privacy rights, or other rights of any third party; and (c) your User Content complies with these Terms and all applicable laws.
The Service includes AI-generated summaries, extracts, and analyses of tender documents ("AI Summaries"). These are provided as supplementary tools to assist with initial assessment and are not a substitute for reading the full, original tender documentation.
You acknowledge and agree that:
The Service, including all software, code, design, text, graphics, logos, icons, images, audio clips, data compilations, and the selection and arrangement thereof (collectively, "TenderWise IP"), is owned by or licensed to TenderWise and is protected by South African and international copyright, trade mark, and other intellectual property laws.
Trade marks, service marks, and logos used in connection with the Service ("TenderWise Marks") are owned by or licensed to TenderWise. Nothing in these Terms grants you any right to use any TenderWise Marks without our prior written consent.
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business purposes. You may not reproduce, modify, distribute, reverse engineer, decompile, create derivative works from, or commercially exploit any part of the Service without our prior written consent.
The Service may integrate with or link to third-party services, websites, and content, including government tender portals and payment processing platforms. We are not responsible for the availability, accuracy, or content of such third-party services. Your use of third-party services is governed by their respective terms and policies.
You may terminate your account at any time through your account settings or by contacting us. Termination is effective immediately upon our confirmation. Paid subscriptions remain active until the end of the current billing period; no prorated refunds are provided except as set out in our Refund Policy.
We may suspend or terminate your access to the Service at any time, without prior notice or liability, if:
Upon termination: (a) your right to access the Service ceases immediately; (b) we may delete your User Content and account data after 90 days unless retention is required by law; and (c) sections of these Terms that by their nature should survive termination will survive, including Intellectual Property, Limitation of Liability, Dispute Resolution, and Indemnification.
You agree to indemnify, defend, and hold harmless TenderWise, its directors, officers, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TENDERWISE DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:
TenderWise does not guarantee that any particular tender or RFQ opportunity will be available, accurate, or awarded. Tender information is sourced from third-party portals and we are not responsible for errors, omissions, or changes made by the issuing entities.
TO THE MAXIMUM EXTENT PERMITTED BY SOUTH AFRICAN LAW, IN NO EVENT SHALL TENDERWISE, ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AFFILIATES BE LIABLE FOR:
OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNTS PAID BY YOU TO TENDERWISE IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ZAR 5,000.
The limitations in this section do not apply to liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
These Terms and any disputes arising out of or relating to them are governed by and construed in accordance with the laws of the Republic of South Africa, without regard to conflict of law principles.
Before initiating any formal proceedings, you agree to first attempt to resolve any dispute informally by contacting us at legal@tenderwise.co.za. We will work with you in good faith to resolve the matter. If the dispute is not resolved within 30 days of our receipt of your notice, either party may proceed as set out below.
Any dispute arising out of or in connection with these Terms that cannot be resolved informally shall be finally and exclusively resolved by arbitration in accordance with the rules of the Arbitration Foundation of Southern Africa ("AFSA"). The arbitration shall be held in Cape Town, South Africa, in English. The decision of the arbitrator shall be final and binding and may be enforced in any competent court.
Notwithstanding the arbitration clause, either party may seek urgent interim or equitable relief from the courts of South Africa pending the final determination of arbitration. The parties consent to the exclusive jurisdiction of the Western Cape Division of the High Court of South Africa for this purpose.
We strive to maintain high availability of the Service but do not guarantee uninterrupted access. We reserve the right to perform scheduled maintenance, which may temporarily affect availability. We will make reasonable efforts to notify users in advance of planned maintenance.
We are not liable for any unavailability caused by factors outside our reasonable control, including third-party service provider outages, internet connectivity issues, force majeure events, or governmental actions.
Neither party shall be liable for any failure or delay in performing obligations under these Terms (excluding payment obligations) where such failure or delay arises from causes beyond that party's reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, pandemics, government action, strikes, or failure of third-party infrastructure.
These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and TenderWise regarding your use of the Service and supersede all prior agreements and understandings.
No waiver of any provision of these Terms shall be effective unless in writing and signed by the waiving party. Failure to enforce any provision shall not constitute a waiver.
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.
You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. We may assign or transfer these Terms without restriction.
We may provide notices to you via the email address associated with your account or through in-platform notifications. Notices will be deemed received at the time of transmission.
By using the Service, you consent to receive communications from us electronically (email, in-app notifications). You agree that all notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.
We may modify these Terms from time to time. If we make material changes, we will notify you by email or through the Service at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you may terminate your account before the changes take effect.
For questions, complaints, or legal notices regarding these Terms, please contact us:
Email: legal@tenderwise.co.za
Response time: We aim to respond within 5 business days.
This document is a general template and does not constitute legal advice. For binding terms tailored to your business, consult qualified South African legal counsel.